"The VitalSmarts co-founder whose research on high-stakes dialogue became a corporate training staple worldwide."
Kerry Patterson is an American author and organizational behavior researcher, co-founder of VitalSmarts (now Crucial Learning), and lead co-author of the bestselling book "Crucial Conversations: Tools for Talking When Stakes Are High." Along with co-authors Joseph Grenny, Ron McMillan, and Al Switzler, Patterson spent decades studying what separates people who navigate high-stakes, emotionally charged conversations well from those who avoid or mishandle them. "Crucial Conversations," first published in 2002, introduced a widely used framework for staying calm and constructive when opinions vary, stakes are high, and emotions run strong, and it has since become a staple of corporate training and leadership development programs worldwide.
Our in-depth summaries and reviews of his work
Crucial Accountability breaks down CPR and the Six Sources of Influence for diagnosing broken promises before you confront them — full framework,…
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Learn the STATE framework, the Pool of Shared Meaning, and how to speak honestly without destroying relationships in any high-stakes conversation.
Read Summary →Patterson argues skilled communicators work to keep dialogue safe for everyone to contribute, even controversial ideas, rather than shutting down disagreement.
However much we want others to change, Patterson emphasizes that the only person we can reliably influence through consistent effort is ourselves.
Patterson compares respect to air: unnoticed when present, but once someone senses disrespect, the conversation becomes about defending dignity rather than the original topic.
"As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape—with any degree of success—is the person in the mirror."— Crucial Conversations
"Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about."— Crucial Conversations
"It's the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer."— Crucial Conversations
"Goals without deadlines aren't goals; they're merely directions."— Crucial Conversations
Crucial Accountability breaks down CPR and the Six Sources of Influence for diagnosing broken promises before you confront them — full framework, 3 infographics, and a 7-day plan.
Learn the STATE framework, the Pool of Shared Meaning, and how to speak honestly without destroying relationships in any high-stakes conversation.
