Technology
Human + Machine Summary & Review: Redesigning Work for the AI Era
Daugherty and Wilson's HBR playbook for redesigning work around AI — the "Missing Middle," six fusion roles, and the MELDS framework for…
Read Summary →Paul R. Daugherty
"Chief Technology and Innovation Officer at Accenture; co-author of Human + Machine"
Paul R. Daugherty is Accenture's Chief Technology and Innovation Officer, where he leads the company's technology strategy, R&D, and applied AI investments across industries. A widely cited voice on enterprise AI adoption, he draws on work with hundreds of large organizations to study how companies actually redesign work around intelligent systems. Human + Machine, co-authored with H. James Wilson, distills that research into a practical framework for leaders navigating the shift from automation to genuine human-AI collaboration.
1 book·AI & the Future of Work
Books by Paul R. Daugherty
Our in-depth summaries and reviews of his work
Key Ideas & Recurring Themes
The Missing Middle
New hybrid work — training, explaining, sustaining AI systems — that emerges between purely human and purely machine tasks.
MELDS Framework
Mindset, Experimentation, Leadership, Data, and Skills — the five capabilities that separate companies who scale AI from those stuck in pilot purgatory.
Notable Quotes
"The biggest gains come from redesigning the process, not automating the task."— Human + Machine
Book Author Paul R. Daugherty
Human + Machine Summary & Review: Redesigning Work for the AI Era
Daugherty and Wilson's HBR playbook for redesigning work around AI — the "Missing Middle," six fusion roles, and the MELDS framework for scaling past pilot purgatory.